Testimonials

“I would just like to take this opportunity to thank you and your team from servicing department for sending Edward to me.

He is extremely clued up, well-mannered and he take times to find the problem.

He vacuumed my whole printer, found the parts that were faulty, replaced them and noticed that the toner was leaking into the machine. That was causing all the major problems.

Well done to Edward for doing his job with a passion and you can see that in his way of explaining what he is doing and how he handles the machine 😊

Again, thank you!”

– Desré Van Wyk
Health and Safety Officer

“I requested for our printer to be serviced and today Edward Dube from your company arrived to do just that. It is long last since a service with such professionalism and dedication has been provided to us by any other company. Not only did Edward service and test the printer, he asked me if there was any other problems that I was having that he could assist with. I mentioned that I could not scan to my laptop and was using a USB which i found to be very painful. He then proceeded to do his magic on my laptop and within 1 minute I could scan to my desktop – I was just blown away with gratitude!

I thanked him and his answer was ” If you are happy then i am happy” and gave me a beautiful smile.

Once he had completed the task I asked him for his Managing Director’s email address so that i could advise you know how pleased i was with his service. He told me it was not necessary as he was merely doing his job but i insisted as i do believe that recognition is so important yet forgotten by many Companies.”

“I just want to thank you, your company and especially Ashraf who assisted me this morning with my scanning problems. During our call our loadshedding started but he sorted my problem before and after the loadshedding.

I really appreciate and appraise him.”

– Rina Theron
Franchisee

“I thought I will drop you a quick note regarding the excellent service we have been receiving from Goodwill. He is always available on his cell phone taking my calls responding to emails assisting with stock. It is an absolutely pleasure dealing with this young man. I believe he is a real asset to your company, as often we as clients neglect to appreciate such service.”

– Annelie Rousseau
Executive Personal Assistant

“We would like to thank Smart Group for the good relationship we’ve had with you for the past 7 years.

Mr Gregory Khumalo, has been an excellent consultant and we truly appreciate his services. He has been treating us very well.

We have bought three good printers with you and has never had a problem.

We are grateful to him and the company and hope our relationship continues. Thank you again for the courtesy call from the manager.”

– Busie Mvelase
Accountant

“Thank you for your excellent services to us. You are the best of all services providers we’ve had.
Keep it up and as for Keith, your technician deserves praise.”

– David Moonsamy
Thekwini TVET College

“I hereby wish to inform you, Weiveld school staff are extremely happy with the quality service we received from Mahmood the technician that is allocated to Weiveld School area.

He is always available and explain errors/faults on copiers to us in a way that we can understand. He always go out of his way assisting Weiveld school.

We are also pleased with the copier Weiveld School purchased from your company recently.

Thank you for the installation and your patience when Weiveld School bought the copier from The Smart Idea Group as you had to wait for the payment.

Thank you to Mahmood and other staff that was involved in the process of Weiveld school copier purchase. They were understanding and very helpful.

Special thanks to Mahmood, for your hard work and loyalty to Weiveld School. Much appreciated from staff at Weiveld School.”

– Lynette Duvenhage
Finance Clerk

“I would like to take this opportunity to express our gratitude and thanks to your company and especially Basil. He is always willing to assist and goes out of his way to ensure a proper services is given. Thank you Basil for always going the extra mile for us at PCF, we appreciate it.”

– Nuresha Cornelius
Private Client Holdings

“I can assure you that their service is beyond amazing – often when I order a replacement – the toner is delivered the next day.”

– Lorraine Ferreira
General Office Assistant

“Rodney was here. Impeccable service, wonderful gentleman. Thank you for your quick response.”

– Naomi Johnson
Dadoquartz

“Thank you, Great service 😊”

– Kesaven Govender
Procurement Manager

“I just wanted to give you a little message about Selina.

She is a treasure & an absolute pleasure to deal with. She always goes out of her way to help us & many times is faced with the difficulty of our users & the situations they create…

Without her… im not sure we could keep going this side.”

– Andrew Snyman
Senior Information Technology Technician