“I requested that Basil call as we are familiar with him and very happy with his level of service and expertise. Michael advised that Basil was booked for 2 clients that afternoon already but that he would make a call to see if Basil could attend to our call-out request as well.
I am extremely happy to report that a short while after I logged the call, Basil was at JAG to fix the issue with the printer/copier.
Both Michael and Basil went out of their way to attend to and resolve the call-out in a very short amount of time.
They are great ambassadors of Smart Idea.
Thank you once again for the excellent service.”
Claudia Walker
– JAG Catering Equipment Services